FAQs

How do I contact you?

You can either use our contact form, email us as tailsgoneurban@gmail.com, or send us a direct message on our Instagram page @tailsgoneurban.

Can I check the status of my order?

Please refer to our shipping guide for our current processing times. Once your order has been shipped, you will receive an email notification with a tracking number. Please reach out to us if you have any questions or concerns.

What is your return policy?

Please refer to our returns and exchanges policy.

How do I clean my products?

Please refer to our care instructions.

What kind of snaps do you use for your bandanas?

We use KAM snaps® which are made from a BPA-free plastic and is in compliance with CPSIA regulations. They are durable and safe for pets.

All snaps are color coordinated with each bandana to either majority color or a complimenting contrasting color. We also can use custom color snaps if we have them available. Just let us know before placing your order!

What are your product tags made of?

Our product tags are make of natural, vegan, PETA certified, eco friendly cork. The process of harvesting cork is environmentally friendly since the bark is carefully stripped of a Cork Oak tree without harming the tree and extends the life of the tree by increasing its CO2 absorption.

What size should I get my dog?

Please refer to our sizing guide. Please reach out to us if you have any additional questions or need help finding the correct size.

Do you make custom orders?

If there is a specific print or idea that you would like us to create, please contact us. We love custom orders and working with you! We do charge a little extra for these since we may not be able to reuse any extra materials required.

Do you sell wholesale?

Yes! Please contact us for pricing and availability.